Operations Efficiency Decision Support
Case Study:
Operations Efficiency Decision Support
Client Challenge
The client faced significant challenges in managing and analyzing critical operational metrics, such as package delivery success rates, return rates, backorders and inventory levels across their distribution centers.
The complexity of their global operations requires weekly updates for sales and delivery analytics, while
logistics operations require live updates for tasks like scanning Proof of Delivery (PODs), scheduling deliveries, and managing stock levels.
Historically, these reports are difficult to produce and maintain – consuming extensive time and resources, often leading to delays in decision-making.
The Solution
Business Science Corporation (BSC) developed a Microsoft based system to automate report generation, significantly reducing time and effort and rendering it possible for daily report updates so as to ensure floor managers had access to important metrics every morning.
The reports functioned as a guideline for key focus areas for the day which helped floor managers allocate resources effectively. The daily focus shifted from being reactive to proactive.
The solution had the following elements:
- Data extracted from SAP and POD systems based on a schedule that triggered every morning before the start of the workday.
- The information was transformed, cleaned and key KPIs were automatically calculated.
- Predefined set of visuals within a report would be refreshed.
Solution Value
- A centralized, accurate and readily available report for operation managers to understand focus areas and allocate resources effectively at the start of every single day.
- Enable decision making that is proactive and evidence based.
- Improved management of operations leading to improved quality of service delivery to customers.
Project Success Metrics:
- The reduction in order to delivery time.
- A reduction in backorders.
- Decrease in out-of-stock instances